Last Updated On 21-August-2026

Effective Date On 25-August-2026

POLICY STATEMENT

The DrugCard company develops software for medical literature screening, automating drug safety processes and provides pharmacovigilance services.

Our goal is to continuously enhance our services in order to meet our clients’ needs and produce high-quality values that we can take pride in.

To achieve these objectives, the company has implemented a management system that complies with the international good practice standard EN ISO 9001, applicable regulatory requirements (including the EU Good Pharmacovigilance Practice (GVP), Good Manufacturing Practice (GMP) Annex 11 and relevant national and international regulatory acts). This encompasses a commitment to meeting our clients’ expectations, analysing their feedback and fulfilling legal and regulatory obligations with regard to the continual improvement of the quality system and ensuring its effectiveness.

We apply a risk-based approach to quality management, in line with the principles of ICH Q9 Quality Risk Management, and are committed to maintaining the integrity, confidentiality, and security of the data entrusted to us by our clients and their patients.

This Quality Policy reflects our strategic commitment to sustainable growth built on reliability, compliance, and the trust of our clients and regulatory partners.

RESPONSIBILITY AND AUTHORITY

The Management Board Members (CEO, CTO, CPO) of the DrugCard company takes responsibility for:

• Bringing the quality policy to each employee and its implementation;
• Implementation of the quality management system and its maintenance;
• Planning, execution, analysis of efficiency and effectiveness, constant improvement of basic processes and processes of quality assurance using the principle of continuity of management, determines directions of management and development of the Quality Management System;
• Creation of conditions for personnel training and development;
• Motivating the company’s employees to comply with the requirements and standards of the Quality Management System;
• Timely and complete provision of all types of resources for the implementation of the functioning and continuous improvement of the Quality Management System.
• Ensuring the Quality Policy is reviewed at least every 3 years, in accordance with the company’s documentation review cycle, or upon significant organizational or regulatory change, to confirm its continuing suitability;
• Ensuring the Quality Policy is made publicly available to relevant interested parties, including clients, partners, and regulatory authorities, by publishing it on the company’s official website (https://drug-card.io/quality-policy ).

STRATEGIES

The company achieves its goals through:

• To strengthen the position of the company as a successful and competitive business that can effectively address the challenges of the present time.
• Providing services that satisfy the client and comply with the contract agreed upon with the client.
• Fulfilling the requirements and expectations of customers;
• Ensuring the appropriate level of quality of services/software provided;
• Reviewing customer complaints and making every effort to correct all reasonable complaints;
• Ensuring that personnel are responsible for the quality of their work and providing development and training in accordance with the company’s current goals.
• Increasing the effectiveness and efficiency of the company as a whole and for individual processes;
• Regular preparation of a quality report on the implementation, status and effectiveness of the quality management system.
• Preservation of the work team, raising its professional level;
• Maintaining a favorable social environment that helps increase employee satisfaction;
• Development and implementation of procedures and instructions necessary to achieve the required standards described in our quality management system.
• Establishing, monitoring, and periodically reviewing measurable Quality Objectives that are consistent with this Quality Policy and the company’s strategic direction;
• Applying a risk-based approach to decision-making and process management across the organization;