Last Updated On 29-Feb-2024
Effective Date On 15-May-2023
POLICY STATEMENT
The DrugCard company develops software for medical literature screening, automating drug safety processes and provides pharmacovigilance services.
Our goal is to continuously enhance our services in order to meet our clients’ needs and produce high-quality values that we can take pride in.
To achieve these objectives, the company intends to adopt a management system that conforms to the international good practice standard EN ISO 9001. This entails a dedication to fulfilling our customers’ expectations, analyzing their feedback, and adhering to legal and regulatory obligations to continuously enhance the quality system and ensure its efficiency.
RESPONSIBILITY AND AUTHORITY
The Management Board Members (CEO, CTO, CPO) of the DrugCard company takes responsibility for:
– Bringing the quality policy to each employee and its implementation;
– Implementation of the quality management system and its maintenance;
– Planning, execution, analysis of efficiency and effectiveness, constant improvement of basic processes and processes of quality assurance using the principle of continuity of management, determines the directions of management and development of the Quality Management System;
– Creation of conditions for personnel training and development;
– Motivating the company’s employees to comply with the requirements and standards of the Quality Management System;
– Timely and complete provision of all types of resources for the implementation of the functioning and continuous improvement of the Quality Management System.
STRATEGIES
The company achieves its goals through:
– To strengthen the position of the company as a successful and competitive business that can effectively address the challenges of the present time.
Providing services that satisfy the client and comply with the contract agreed upon with the client.
– Fulfilling the requirements and expectations of customers;
– Ensuring the appropriate level of quality of services/software provided;
– Reviewing customer complaints and making every effort to correct all reasonable complaints;
– Ensuring that personnel are responsible for the quality of their work and providing development and training in accordance with the company’s current goals.
– Increasing the effectiveness and efficiency of the company as a whole and for individual processes;
– Regular preparation of a quality report on the implementation, status and effectiveness of the quality management system.
– Preservation of the work team, raising its professional level;
– Maintaining a favorable social environment that helps increase employee satisfaction;
– Development and implementation of procedures and instructions necessary to achieve the required standards described in our quality management system.
